policies and allergen info

custom orders

custom orders should be booked 2-3 weeks in advance to secure your date. i do not offer cake tastings or free samples at this time. all consultations are done online.

menu item orders should be booked 2-5 days in advance.

order pick ups

the truth bakes is located on the south side of san antonio, texas 78224. the pick up address will be provided at the time your order is placed. all pick ups will be by appointment only as i am not a full time cake shop. please arrive no later than 15 minutes from your scheduled pick up time. please notify me if you are unable to make your pick up time or are running late.

all orders will be chilled prior to pickup to make transportation as smooth as possible.
 

do NOT place on an unlevel surface (like the back seat) or on heated seats.

 

do NOT leave items in the car for an extended period of time. buttercream will melt if left in direct sunlight or heat.

DO have a clean spot in your vehicle free of items that could roll or smash into your treats.

DO refrigerate your items if you're not going to serve them right away.

payment info

payment must be made within 24 hours of receiving your invoice to secure your spot on our calendar. if the invoice is not paid within that time frame, and we have not heard from you, the order will be canceled. i accept square, cashapp, venmo, or paypal.

large orders

orders over $100 may be paid in two installments. a $50 retainer is required to secure your order. the balance is due two (2) days prior to pickup. wedding retainer and installment plan will be dependent on order total.

changing an order

changes to designs, quantities, or dates are done solely at my discretion and depend on my ability to accommodate the request.

all sales are final

in the event that you are not satisfied with the product, please reach out to me within three days of pickup to resolve any issues. please notify me at pickup of any issues or concerns with your order. once your items are picked up, the truth bakes cannot be held liable for any damage to your order.

cancellation policy

all orders must be cancelled one (1) week prior to pick up date. payments will be returned upon cancellation. orders cancelled less than one week from the scheduled pick up will receive a credit for a future order. you may also reschedule, at no charge. if, for any reason, i need to cancel orders in case of emergency 100% of payments will be refunded upon cancellation.

legal + allergen info

the truth bakes does not operate an allergen-free kitchen. eggs, nuts, wheat, soy, milk, peanuts, almonds, and other allergens may come into contact with your order.

this food is made in a home kitchen and is not inspected by the Department of State Health Services or a local health department. i am a licensed food handler as required by law.

delivery

saturday morning delivery can be discussed for large orders at the time your order is placed. there is a minimum $10 delivery fee. delivery fees are calculated based on location, time, size of order, and traffic. delivery cannot be added same day.

this food is made in a home kitchen and is not inspected by the Department of State Health Services or a local health department.

items are made in a kitchen that also utilizes the following: soy, nuts, milk, wheat, peanuts, and other nuts. for detailed allergen information, please contact us.

san antonio, tx 78224 home bakery | © 2020 by the truth bakes